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Contact Us

Support Center

Our live help center is available from 8am until 22:00pm(GMT+8:00), but before contacting us we suggest you to read our FAQ on delivery, delayed parcels, returning & exchange, warranty and other questions.
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Phone Support(ENGLISH only)

Please Read our FAQ before calling us Policy and FAQ

  • International Phone Support: +86 2150706031
  • International   Fax   Services: +86 2150706089


Parcel Return Address

MoonHobby do not accept parcels that returned to us which do not contain the correct address details and senders name/ address on the outside of the parcel.
If you want to return a product, please contact us by online service or leave us a message, we will respond as soon as we can, usually within 1 business day.


Visiting Our Office

Should you want to collect your parcel from our office in Shanghai or Shenzhen, please contact us before your coming to ensure your order is ready for collecting.

MoonHobby Office Address:

  • Pudong District,  Shanghai CN
  • Futian District,  Shenzhen CN